FAQ

1️⃣ How much do you charge for shipping?

Shipping costs are calculated at checkout based on your location and the shipping method selected. We also offer free shipping on selected orders and promotions.

2️⃣ Will I be charged any customs or duties fees?

Orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are determined by your local customs office and are the responsibility of the customer.

3️⃣ When will you ship my order?

Orders are typically processed within 1–3 business days after payment is confirmed. Once your order is processed, it will be shipped immediately.

4️⃣ How long will my order take to arrive?

Delivery time usually takes 7–15 business days depending on your location. Shipping times may vary during holidays or peak seasons.

5️⃣ Do you provide tracking information?

Yes. Once your order has been shipped, you will receive an email with your tracking number so you can follow your package until it arrives.

6️⃣ Can I cancel my order?

Orders can be canceled within 12 hours after placing them. Once the order has been processed or shipped, it can no longer be canceled.

7️⃣ What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery with photos of the item and packaging. We will assist you with a replacement or solution.