Shipping policy
Welcome to AuraOpul.com. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.
1. Order Processing Time
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Orders are processed within 1–3 business days (excluding weekends and holidays).
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During peak seasons or promotional periods, processing may take slightly longer.
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Once your order is processed, you will receive a confirmation email with tracking details.
2. Shipping Timeframes
Estimated delivery times vary depending on your location:
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Local Shipping: 3–7 business days
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International Shipping: 7–15 business days
Please note that delivery times are estimates and may be affected by customs delays, carrier issues, or unforeseen circumstances.
3. Shipping Fees
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Shipping costs are calculated at checkout based on your location.
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We may offer free shipping promotions from time to time.
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Any customs duties, taxes, or import fees are the responsibility of the customer.
4. Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.
5. Incorrect Address
Please ensure your shipping address is correct before completing your order.
AuraOpul.com is not responsible for orders shipped to incorrectly provided addresses.
6. Lost or Delayed Packages
If your package is significantly delayed or appears lost:
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Contact us at support@auraopul.com
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Include your order number and tracking details
We will work with the shipping carrier to resolve the issue as quickly as possible.
7. Damaged Items
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Provide clear photos of the damaged item and packaging
We will arrange a replacement or suitable solution.
8. Contact Us
For any shipping-related inquiries, please contact:
📧 support@auraopul.com